Privacy Policy

Effective date: 24 July 2026

This Privacy Policy explains how Recover Recycling Limited (‘Recover Recycling’, ‘we’, ‘our’ or ‘us’) collects, uses, stores and protects personal information when you visit https://eco-recycle.co.uk, contact us, request our services or otherwise interact with us. We are committed to protecting your privacy and processing personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Recover Recycling Limited provides battery collection, diagnostics, repair, reuse, recycling and related environmental services. We also operate installer partner programmes and provide support for renewable energy storage products.

Website: https://eco-recycle.co.uk

2. Scope

This policy applies to all visitors to our website, customers, prospective customers, installer partners, suppliers and anyone who communicates with us through our website, email or telephone.

3. Personal Information We Collect

Depending on how you interact with us we may collect:
• Full name
• Company name
• Job title
• Email address
• Telephone number
• Billing, delivery and collection addresses
• Information relating to batteries and products
• Installer partner application information
• Collection request details
• Battery repair and diagnostic information
• Photographs and documents you submit
• Records of communications
• Marketing preferences
• IP address
• Browser type
• Device identifiers
• Website usage information
• Cookie identifiers.

4. How We Collect Information

We collect information when you:
• Complete our Contact Form
• Submit an Installer Partner application
• Request battery collection
• Request battery diagnostics or repairs
• Contact us by email or telephone
• Subscribe to marketing
• Browse our website using cookies and similar technologies.

5. Lawful Bases

We rely on:
• Contract
• Legitimate Interests
• Consent
• Legal Obligation.

6. How We Use Information

We use personal information to:
• Respond to enquiries
• Arrange collections
• Diagnose and repair batteries
• Process installer applications
• Deliver customer support
• Improve website performance
• Analyse visitor behaviour
• Measure advertising effectiveness
• Prevent fraud and abuse
• Comply with legal and regulatory obligations.

7. Cookies, Analytics and Advertising

Our website uses:
• Google Tag Manager
• Google Analytics 4
• Google Ads Conversion Tracking
• Meta Pixel
• LinkedIn Insight Tag
• Microsoft Clarity
• Google reCAPTCHA

Essential cookies are required for website functionality. Analytics and advertising cookies are only activated after you have provided consent through our cookie banner. Consent can be withdrawn at any time through the Cookie Preferences tool.

8. Sharing Your Information

We may share information with carefully selected service providers that assist us with website hosting, cloud infrastructure, analytics, marketing, logistics, payment processing where applicable, IT support and professional advisers. These providers may only process personal information on our instructions and must protect it appropriately. We never sell your personal information.

9. International Transfers

Some providers may process information outside the United Kingdom. Where this occurs we ensure appropriate safeguards are in place, including adequacy regulations or approved contractual transfer mechanisms.

10. Data Retention

We retain information only for as long as necessary.
General enquiries: up to 24 months.
Customer records: normally up to 7 years where required for accounting or legal purposes.
Marketing records: until you unsubscribe or consent expires.
Analytics: according to configured retention settings.

11. Security

We use appropriate technical and organisational measures including secure hosting, encrypted communications where appropriate, access controls and regular system maintenance to protect personal information.

12. Your Rights

Under the UK GDPR you may:
• Request access to your information.
• Request correction.
• Request erasure where applicable.
• Restrict processing.
• Object to processing based on legitimate interests.
• Withdraw consent.
• Request data portability.
• Complain to the Information Commissioner’s Office (ICO).

13. Marketing

Where required by law we will only send marketing communications where we have your consent or another lawful basis. Every marketing email includes an unsubscribe option.

14. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children.

15. Changes

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.

16. Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact Recover Recycling Limited using the contact details published on https://eco-recycle.co.uk.